Adobe’s website drives me insane
Monday, February 2nd, 2009I wanted to purchase an adobe product, as my trial had run out. Their store is built in flex, and they are the CREATORS of flex (builder at least).
It crashed my browser 10 times (both firefox (7 times) and safari (3 times)), while trying to open the store.
I restarted my computer, and I finally got into the store.
I tried to purchase using paypal. Transferred me out to paypal no problem, but upon returning me to the store, it gave me the spinny ball for 10 minutes. I was concerned that if I refreshed or tried again, it would charge me twice (as it had gone through fine in paypal)…. Took a chance and tried again. Still screwed up (doesn’t look like they charged me, but keep your fingers crossed). Restarted computer, still didn’t work. Finally decided to just use my credit card. Whole situation took over 1.5 hours.
What an absolute pile of crap. I like adobe products, and I really like flex as it’s a great combo between flash beauty and building dynamic applications, but I think that their website is very convoluted and difficult to use. Shame on you, Adobe.
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The Adobe site must be the most bloated site on the interweb! I also hate their monopoly on graphic software and their pricing differences but that’s a another story.
I hate adobe’s fascism too…. but is there really any other choice? Maybe a Marxist software regime instead?
Adobe just seem to have a problem respecting an OS’s default UI and UX conventions. They seem to take it upon themselves to break with these conventions both with their website and their desktop apps. Why this is I can only speculate. What I do know for fact is that it is bloody irritating.
In my extremely humble opinion they would be better off sticking with letting the host OS handle scrollbars, buttons etc and concentrate on optimising other parts of their software.