Posts Tagged ‘complaining’

Visualizing hate love for Air Canada

Tuesday, January 5th, 2010

No carry-ons, extra security measures and an interesting customs experience. These are the things we have to look forward to on our flight tomorrow to England through the US from Canada.

We combined two tickets, by changing the date of one, so we’re not spending more on flights as we’ve already bought them. But when it comes to common sense, Air Canada has really thrown it out the window.

Here is our flight itinerary:

Here is how our trip will look like

Ottawa and Toronto are a 5 hour drive apart, so we thought, “Let’s just drive to Toronto and pick up the flight to the UK from there.”  Sounds simple: it benefits Air Canada as now they can sell our seats on the San Francisco leg.  It benefits us as we save about 14 hours of air time, don’t have to fly through the states with the increased security (I can just imagine explaining this to the customs guy in the states), and I can see my friend who’s living in Toronto.

Our proposed trip

But Air Canada said ‘NO’.

We’re not asking for a refund for the unused portion and we’ll make our own way to Toronto, so it’s not a route change.  But APPARENTLY it IS a route change.  Their rules state that if you miss any portion of your flight, the whole ticket is void.  I’m not sure when common sense went out the window, but it seems a bit crazy to send us all the way there and back, when they could sell that seat.  Of course, the flight TO San Francisco is with American Airlines.  If we don’t make our connection in San Francisco, do you think Air Canada would void our tickets?

Update!  Good news!

Well, the counter staff at Air Canada have saved us!  She said, “That’s ridiculous!” and told us that we were lucky we got her to serve us.  She said, “I’ll take your money for a change though” and now we’re just flying from toronto tomorrow morning!  YAY!