Safetygoat

Adobe’s website drives me insane

Monday, February 2nd, 2009

I wanted to purchase an adobe product, as my trial had run out.  Their store is built in flex, and they are the CREATORS of flex (builder at least).

It crashed my browser 10 times (both firefox (7 times) and safari (3 times)), while trying to open the store.

I restarted my computer, and I finally got into the store.

I tried to purchase using paypal. Transferred me out to paypal no problem, but upon returning me to the store, it gave me the spinny ball for 10 minutes.  I was concerned that if I refreshed or tried again, it would charge me twice (as it had gone through fine in paypal)….  Took a chance and tried again.  Still screwed up (doesn’t look like they charged me, but keep your fingers crossed).  Restarted computer, still didn’t work.  Finally decided to just use my credit card.  Whole situation took over 1.5 hours.

What an absolute pile of crap.  I like adobe products, and I really like flex as it’s a great combo between flash beauty and building dynamic applications, but I think that their website is very convoluted and difficult to use.  Shame on you, Adobe.